Legal Notice
NAME OF THE SITE :
PUBLISHER AND RESPONSIBLE FOR PUBLISHING THE SITE:
The serafinahome.fr site is published and managed by the company SERAFINA HOME , with the status of a simplified joint stock company registered in the trade and companies register of Chalon-sur-Saône, under the following Siret number: 479 413 475 00019. head office is located at 85b promenade Paul Auguste-Rey, 71210 Torcy.
Email address: serafinahome@outlook.fr
SITE HOST:
The serafinahome.fr site is hosted by the company Shopify Inc., whose head office is located at 126 York St. Ottawa, ON K1N 5T5, in Canada.
frequently asked Questions
Where do you deliver?
We ship worldwide.
What are the possible payment methods?
Several secure payment methods are available to you: CB, Mastercard, Visa, Paypal, Applepay, AMEX.
How do I choose my size?
Here you will find a complete size guide with measurements of our products.
How can I add a promo code?
To use a promotional code or credit, simply enter it in the “Discount code” field when validating your basket. We recommend that you check its expiration date. Please note that the discount will not be applicable to promotional items, delivery costs (unless an exceptional code) and cannot be combined with other promotional offers.
How long will it take for me to receive my order?
The SERAFINA HOME team does everything possible to prepare your order as quickly as possible: within 24 hours. (Except in exceptional cases). Once your order is ready, we deliver it to the carrier of your choice.
The delivery time will therefore depend on the carrier chosen:
For France :
- Mondial Relay (3 to 5 working days)
At a relay point: €4.50
- La Poste Colissimo (48 working hours)
Home address without signature: €4.95
For EUROPE:
- Standard Colissimo (3 to 5 working days): €13.45
Available for the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Delivery times excluding Saturday, Sunday and public holidays (January 1, Easter Monday, May 1, May 8, Ascension Thursday, Pentecost Monday, July 14, August 15, November 1, November 11, December 25).
Delivery costs will be calculated at checkout, after the delivery option has been chosen.
For INTERNATIONAL:
- Colissimo international (3 to 7 working days): €29.55
Can I modify/cancel my order?
We are sorry, once the order has been placed, we cannot modify it. However, it is possible to cancel the order provided that it has not yet been shipped by our services. To do this, please send us an email as soon as possible with your order number to the following address: serafinahome@outlook.fr
I have a problem with my order, what should I do?
Please contact us at the following address serafinahome.fr in order to quickly find a solution.
How do I return an item/order?
To find out everything about returns, we invite you to read our returns and refund policy.
Is it possible to make an exchange?
Our stocks are limited, exchanges are not possible. However, we advise you to place a new order quickly, in order to receive the desired item and return the unwanted item to us.
What should I do if I received a defective/missing or incorrect item?
We are sorry. Please contact us at the following address serafinahome@outlook.fr. You have the option of receiving the same product or simply getting a refund after returning the defective one. The client is king.
When will I be reimbursed?
Once we have received and verified your return package, we will issue a refund for the item(s) you returned, excluding delivery charges. This refund will be made within an average of 10 working days, excluding weekends and public holidays. Note that a fixed fee of 7.00 euros (for France) and 10.00 euros (for Europe) will be deducted from your refund for the prepaid label. All refunds will be credited to the payment method you used when ordering. You will receive an email notification as soon as your refund or credit has been processed. For more information, we encourage you to review our Return and Refund Policy.